We've all heard the nightmare stories about the cowboy builders and unscrupulous companies operating in the conservatory and glass and glazing markets. Well, at K2 we've taken measures to address this major cause for concern head on.
In conjunction with the Federation of Master Builders - one of the UK's most respected trade organisations - we have developed a unique Approved Installer Scheme designed to give you total peace of mind.
The K2 Approved Installer Scheme has been developed with one ultimate aim - to protect you, the consumer.
In order to gain a place on the scheme, participating companies have to go through a detailed and rigorous vetting process. As part of this, K2 in conjunction with the FMB check everything - from the company's trading history and terms of conduct to their levels of quality, integrity and professionalism. We even seek a number of references and subject members to random, on-the-spot inspections.
Only when we are 100% confident that they can meet and abide by the strict standards set out are these companies awarded the K2 seal of approval. A seal of approval that serves to give you total peace of mind.
Across the building and construction related industries, the Federation of Master Builders is a name that represents quality. Formed over 60 years ago and now firmly established as one of the UK's most respected trade organisations, the FMB promotes excellence - and as such, all of its 13,000 members (consisting mainly of small to medium sized building firms) agree to abide by strict codes of practice. Considering this, and the FMB's experience and standing, there was no better partner to help develop K2's Approved Installer Scheme.
It is one of the most comprehensive warranties in the home improvement sector. The peace of mind you can expect when your conservatory is installed by a K2 Approved Installer is further complemented by a steadfast, no-quibble guarantee. Underwritten by one of the UK's leading names in insurance, this covers you against any defects in craftsmanship or materials for a period of 10 years.
Every K2 Approved Installer has agreed to abide by a strict code of conduct:
A K2 Approved Installer will try to ensure that the customer has all the professional advice needed on the project if it is large or complex. This may include professional advice from architects, surveyors or other professionals.
- A K2 Approved Installer will provide an insurance backed warranty with every installation.
- A K2 Approved Installer will never quote on a project for which they have insufficient time or are otherwise unsuited to undertake.
- A K2 Approved Installer will make sure that they have sufficient insurance cover for the contract.
- A K2 Approved Installer will always provide a written quotation for your job which will state the following:
- the price.
- what is and isn't included in the price.
- what form of agreement will be used (for example, Plain English Contracts which are clear and unambiguous).
- how long the job will take.
- when the work can start.
- details of the insurance backed warranty.
- payment terms.
- A K2 Approved Installer will proceed with the work according to the agreement with the customer and give regular briefings on progress.
- If there are unavoidable problems or delays, the customer will be informed of these as early as possible.
- A K2 Approved Installer will offer the customer samples of all materials and fittings for prior approval.
- If there are changes to the work specified or extra costs, these will be confirmed in writing and agreed with the customer before such work begins.
- A K2 Approved Installer and his employees will at all times treat the customer and their property with respect and ensure that the working site remains a safe and healthy environment.
- A K2 Approved Installer will leave the site clean and tidy and ready for use.
- Any relevant operating instructions and guarantees will be handed over to the customer, along with a proper briefing on any relevant maintenance or operating issues.
- A date will be arranged for the K2 Approved Installer to return and deal with any defects which may have arisen during the first few months.
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